Privacy Policy
Last updated: January 2026
Faith Stack AI (“Faith Stack,” “we,” “us,” or “our”) provides software tools that help churches respond to inbound messages and questions from users across their digital platforms, including Facebook Messenger and Instagram.
This Privacy Policy explains how we collect, use, store, and protect information when people interact with a church that uses Faith Stack AI.
1. Information We Collect
When a person sends a message to a church through Facebook Messenger, Instagram, or other supported channels, we may process the following information:
- Message content sent by the user
- Timestamp of messages
- Platform-specific identifiers (such as a Messenger or Instagram user ID)
- Basic metadata required to deliver responses
We do not collect:
- Facebook passwords
- Payment information
- Government IDs
- Sensitive personal data unless explicitly provided by the user in a message
2. How We Use Information
We use the information solely to:
- Respond to user-initiated messages
- Provide requested information about church services, events, groups, or resources
- Assist church staff with message handling and follow-up
- Improve the reliability and quality of automated responses
Faith Stack AI does not use message data for:
- Advertising
- Behavioral profiling
- Marketing to users
- Selling data to third parties
3. Data Sharing
Message data is shared only with:
- The specific church that received the message
- Service providers required to operate the platform (e.g., hosting and infrastructure providers)
We do not share data with advertisers or data brokers.
4. Data Retention
Message data is retained only as long as necessary to provide the service to the church.
Retention periods may vary by church configuration but are typically limited to operational and support purposes. Data may be deleted or anonymized upon request.
5. User Control and Rights
Users may:
- Stop messaging a church at any time
- Request deletion of their message data by contacting the church directly or emailing us
Data deletion requests can be sent to:
You can also use our Data Deletion Request page for more information.
6. Security
We take reasonable technical and organizational measures to protect information from unauthorized access, misuse, or disclosure, including encryption and access controls.
7. Facebook and Instagram Platform Compliance
Faith Stack AI operates in compliance with Meta's Platform Policies.
Messages are processed only in response to user-initiated interactions, and no automated outreach is performed outside of allowed messaging windows.
8. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
9. Contact Information
If you have questions about this Privacy Policy or our data practices, contact: